Not only are the teas we sample excellent, the staff is friendly and happy to help. Because of a dietary restriction, I asked if they could formulate one of their teas with decaf ingredients. Not only did they agree, during a re-order I forgot to flag the need for decaf. The staff called me to make sure I still wanted decaf — I did! Shipments are prompt and nicely packaged in paper (no plastic!). Can’t say enough about this shop that prioritizes customer service. We will continue shopping with them.

Amazing customer services